Develop insights from owned and syndicated data to shape strategy for Global Eyewear and Software business
Lead efforts to integrate customer insights, data analytics, and market trends
Collaborate across functions to align customer experience initiatives with business goals
Develop a robust insights ecosystem leveraging advanced analytics and market research
Design initiatives to improve the customer journey in eyewear and software business
Ensure alignment between business processes and customer expectations
Apply data-driven decision making to identify improvements
Analyze market trends, customer needs, and competitive landscape
Partner with GTS teams to implement tools for real-time data analysis
Present findings in a clear manner to technical and non-technical audiences

Bachelor’s degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience
8+ years of experience translating complex data science concepts into clear business recommendations
Working knowledge of database systems and data modeling principles
Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau)
Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling)
Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics)
Awareness of AI-driven technologies (e.g., natural language processing, computer vision)
Excellent verbal and written communication skills
Prior experience analyzing and applying a broad organizational perspective

Global Insights and Customer Experience Analyst

Key skills