Handle all daily benefits operations, including enrolling employees, maintaining eligibility, processing changes, submitting information to insurance carriers, updating payroll deductions, and supporting compliance tasks
Work closely with our licensed agent and company leadership to ensure employees receive accurate, timely support
Employee Onboarding & Enrollment: Collect required employee and dependent information; Enter new hire data into benefits platforms (Employee Navigator, Ease, etc.); Provide plan summaries, SBCs, and required notices; Process medical, dental, and vision plan elections; Submit enrollments and changes to insurance carriers; Track enrollment confirmations and ID cards
Benefits Administration: Maintain accurate employee eligibility and coverage status; Process qualifying life events (marriage, birth, loss of coverage, etc.); Handle additions, terminations, and plan changes; Update payroll deductions for benefits; Respond to employee benefits questions via email and messaging; Maintain organized digital records for compliance
Carrier & Payroll Coordination: Reconcile monthly carrier billing statements; Identify and correct premium discrepancies; Coordinate with payroll to ensure deductions are accurate; Submit forms, documents, and updates to carriers as needed
Compliance & Reporting: Maintain enrollment documentation and audit trails; Assist with ACA tracking and reporting; Manage COBRA notifications (with third-party vendor); Ensure compliance with company policies and deadlines; Support annual open enrollment and plan renewals
System Administration: Keep benefits platforms updated with correct plan information; Upload new plan documents and SBCs; Maintain census files and reports; Assist with technology integration between benefits, HR, and payroll systems
Requirements
Strong administrative or HR/benefits operations experience (preferred)
Experience with benefits platforms (Employee Navigator, Ease, Rippling, Gusto, or similar) is a major plus
Excellent written and verbal English communication
Strong attention to detail and accuracy
Ability to follow structured processes and meet deadlines
Comfortable working U.S. business hours (at least 4–6 hours overlap)
High-level computer literacy (Google Workspace, spreadsheets, data entry)