We’re looking for a sharp, empathetic, and highly organized Law Firm Operations Manager who excels at cultivating strong, trust-based client relationships while managing the onboarding process with confidence and professionalism.
You will guide clients through onboarding with a thoughtful, consultative approach, ensuring their needs are understood and addressed while setting clear expectations. Your focus will be on creating a positive, supportive experience that builds confidence, fosters long-term collaboration, and lays the groundwork for sustained client success.

Key ResponsibilitiesClient Engagement & Relationship Development

Engage with warm and active leads by building trust and establishing meaningful, professional relationships through thoughtful and strategic communication.
Address questions and concerns with clarity, structure, and confidence, ensuring clients feel heard and understood.
Navigate conversations with clients — including attorneys — in a collaborative and solutions-oriented manner while maintaining professionalism and credibility.
Communicate service value clearly, align expectations, and foster commitment through trust rather than pressure.

Onboarding Process Management

Guide clients through the entire onboarding process from first contact to activation, ensuring a supportive and seamless experience.
Ensure all documents, agreements, and required information are collected efficiently and accurately.
Clearly explain service terms, expectations, timelines, and deliverables to promote transparency and alignment.
Coordinate with internal teams to deliver a smooth, well-structured transition from onboarding to ongoing operations.

Relationship & Communication**

Build trust and credibility from the first interaction; maintain a confident, advisory, and client-centered tone.
Effectively manage challenging personalities — including demanding, skeptical, or high-expectation clients — while preserving strong relationships and mutual respect.
Act as the client’s primary onboarding contact, setting clear expectations and communication rhythms.
Ensure clients feel supported, informed, and confident throughout the entire onboarding journey.

Operational Excellence

Maintain detailed and accurate records of all onboarding activities, communications, and commitments.
Identify inefficiencies or gaps in the onboarding experience and recommend process improvements.
Track performance metrics such as onboarding timelines, client satisfaction, and retention indicators.
Provide feedback to leadership on client needs, recurring concerns, and opportunities to enhance the overall client experience.

🎁 Why You’ll Love Working with Us

Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨
Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍
Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️
Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚
Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚
Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖

Law Firm Operations Manager

Key skills