About this role
Role Overview
- Provide support to clients on escalated technical issues
- Configure and maintain online ordering and automation platforms
- Troubleshoot, log, and update clients on technical incidents
- Draft and distribute support related communications
- Engage with third party vendors to resolve issues
Requirements
- Excellent problem-solving skills
- Technical knowledge of software, hardware, and peripherals
- Ability to respond to, update, and resolve support tickets timely according to SLAs
- Experience in configuring and maintaining online ordering and automation platforms
- Experience in testing configurations of products and conducting root cause analysis
Benefits
- We offer flexible working hours and unlimited vacation
- Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons
- Office space in London, England and Porto, Portugal if preferred