Reviewing individual and corporate merchant applications and related documents
Checking whether customers comply with the Central Bank, MASAK and iyzico criteria
Following new merchant procedures from the application phase
Ensuring the completion of the process of new merchants in accordance with iyzico standards
Sending business contracts to new merchants
Finding solutions to new merchants’ questions and problems via phone and e-mail

Bachelor or associate degree in the related discipline of the economic and administrative sciences or equivalent experience
Self-motivation and self-responsibility the ability to learn quickly and work independently and in a team, with minimum direction
Have experience in Onboarding or Customer Relations teams
Customer-oriented thinking and giving importance to customer satisfaction
Attention to detail, responsible and able to take initiative
Can be flexible to work weekends, holidays and/or extended hours as needed
Experience in e-commerce or the payment industry is a plus

A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
An iyzicoMate is assigned to help you with anything you may need on your onboarding
A detailed orientation program designed for you to fully grasp the iyzico culture
Meal & Internet Allowance
Transportation Allowance
A gift voucher to meet tech needs and ergonomic workspace at home
Macbook (and monitor if needed)
Employee support program: free psychological counseling, legal advice, financial advice etc.
Access to a wide network of sports facilities
Private health insurance
1 day birthday leave

Onboarding Specialist

About this role