Customer Success Specialist – B2C
Lille, Hauts-de-France, France
Full Time
4 days ago
$29,500 EUR
No Sponsorship
About this role
Role Overview
- Represent the brand and respond to customer needs
- Support customers in monitoring and reducing their energy consumption
- Ensure customers' contracts run smoothly and resolve any issues
- Identify and analyze opportunities to improve the service
- Contribute to the team's development on operational matters
Requirements
- Autonomous and responsible
- Customer-centric / focused on the customer experience
- Excellent spoken and written French
- Ability to hold a conversation in English
- Enjoys working in a team
- Able to work well under pressure
- Comfortable with numbers / curious about data
Benefits
- Equity participation
- Flex-office (flexible desk / hybrid working)
- Comprehensive health insurance
- Sustainable mobility allowance
- Partial reimbursement of public transport costs above the legal minimum
- Special days off for volunteer / non-profit projects