Partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes.
Drive adoption, usage, and value realization and define success frameworks.
Use Cresta’s products to drive value and change, and consult/execute on process change management.
Operate as a hybrid of strategy consultant, AI product expert, and account owner.

Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions
Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way
Connects technical capabilities to real business outcomes, not just feature usage
Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
Has strong executive communication skills and can influence stakeholders across levels
Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years
Is willing to travel (~25%) and work across time zones

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

AI Success Manager

Key skills