Work closely with multiple business units, mainly Finance, Sales, Manufacturing and Purchasing, to understand their business needs and problem solve operational issues
Primary point of contact for of NetSuite support
Interface with business units to gain a deep understanding of software requirements, look for integration and streamlining opportunities leveraging NetSuite
Use the required ERP configuration and analyzed business requirements to successfully optimize NetSuite support
Providing technical support and training ERP end-users
Developing user-friendly functionalities and interfaces
Performing diagnostic tests and resolving issues to optimize performance
Coordinate with related teams and departments to ensure optimal operation of NetSuite
Gather business unit requirements and translate to technology Solutions, designed to create efficiency, avoid risk, and improve security
Preparing development progress updates and documenting ERP processes
Key participant in release updates, new features, and new NetSuite features
Provide and / or arrange training as required
Develop effective relationships with NetSuite vendors and provide oversight to ensure successful day-to-day operations
Monitor and participate in the creation of automated jobs and data transformations
Analyze and support business requirements in NetSuite
Participate in change management in respect of applications and processes
Participate in quarterly compliance information gathering for applications

A Bachelor’s Degree or post-secondary technical diploma in Computer Science, Information Systems is an asset, however equivalent experience will be considered
Certification in Oracle NetSuite is nice to have, but equivalent experience will be considered
Minimum 5 years of experience with ERP systems or similar role
Experience with line of business applications and understanding the manufacturing business processes is preferred
A basic understanding of ERP system navigation and database schema
Ability to gather business requirements and translate to technology solutions
Ability to translate “IT Speak” to business outcomes, understood by business decision makers
Ability to translate business needs into technology solutions

Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day’ environment *Eligibility and coverage vary by employment type and region.

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