Description

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing down time and minimizing the impact of our customers’ bottom line.

GENERAL POSITION SUMMARY:

Electromechanical Field Service Technicians meet customer and company expectations while providing a variety of service including but not limited to reactive, preventative, electrical, mechanical, hydraulic, pneumatic, and similar. Work out of their home and respond to all service calls for customers as scheduled by their DSM. Equipment type and response times vary depending upon customer and company needs.

ESSENTIAL FUNCTIONS:

Perform billable work by maintaining, troubleshooting and servicing equipment
Abide by all OSHA, customer and DOC safety regulations including PPE requirements
Respond to all service calls within customer expectations and DOC requirements
Provide all documentation as required by customer and DOC through handheld device
Perform cost effective service and repairs while maintaining quality
Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair
Available to be reached via phone for reactive service repairs unless otherwise approved
Order the correct parts needed for the repair
Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job
Arrive to job on-time and prepared with tools, instructions, parts and safety equipment
Travel to and from customer locations
Perform inventory reconciliation accurately and as scheduled
Return parts as requested, following instructions and in a timely fashion
As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer
Other duties as needed

Requirements

JOB COMPETENCES/EDUCATION/:

High school diploma or GED required
Minimum two years of equipment repair experience or combination of training and experience.
Strong electrical and mechanical knowledge; ability to read and understand schematics
Use computer applications including Microsoft office and call management software
Know and understand safety regulations required as it relates to equipment repair
Strong organization skills; self-motivated and detail oriented
Valid driver’s license and good driving record along with proof of insurance
Satisfactory background check is required
Maintain a professional appearance and behavior, and a positive attitude
Written, verbal and electronic communication skills
Other duties as needed

WORKING CONDITIONS:

This position will require you to work independently with minimal supervision. Ability to stand, bend, and drive for extended periods of time, lift up to 50 lbs and work at heights of more than 6 ft.

DOC Services, Inc.

Open Positions (1)

Other

Field Service Technician