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Role Overview

Lead a team of Client Partners overseeing $50M+ in ARR
Own GRR and NRR
Define and run the QBR process for key accounts
Build playbooks and processes for the team
Track customer health across all accounts
Serve as an executive sponsor on strategic accounts
Drive thought leadership for Mindtickle in Customer Success
Collaborate with Sales, Product, and Marketing to close the loop

Requirements

Built a CS function from scratch
Serviced enterprise customers at the CXO level
Great with GRR, NRR, churn drivers
Communicate with clarity and confidence
Comfortable making decisions without a complete picture
Nice to have: Building a Customer Success function at a high-growth SaaS company

Benefits

tons of awesome perks
many opportunities for growth
Equal Opportunity Employer
Health insurance
Paid time off

Mindtickle

Open Positions (1)

Management

Director, Client Value