Design Citizen is a human-centered talent agency that collaborates with organizations to create innovative and sustainable business solutions through design. They are seeking a UX Researcher to support digital initiatives, helping teams uncover user needs and translate insights into meaningful experiences that enhance patient and healthcare interactions.

Responsibilities:

Plan and conduct qualitative and mixed-method studies across multiple product areas and audiences
Recruit participants, design protocols, and lead sessions using interviews, usability tests, surveys, and diary studies
Synthesize complex data into clear, actionable insights that influence product strategy and design decisions
Create reports, share-outs, and storytelling artifacts that bring the voice of the user to life
Partner closely with product managers, designers, and engineers to ensure research aligns with business and user goals
Advocate for user needs while balancing business and technical constraints
Contribute to research operations and knowledge management practices that make insights easy to find and reuse
Present findings confidently across teams, adapting language and depth for different audiences

Requirements:

4–6 years of professional experience conducting UX research for digital products or services
Proven ability to independently plan, execute, and synthesize qualitative or mixed-method research
Strong communication skills and the ability to distill complex findings into simple, actionable insights
Understanding of usability, accessibility, and inclusive design principles
Familiarity with tools such as UserTesting, Maze, Optimal Workshop, or similar
Experience working in regulated or healthcare environments is a plus, but not required

Design Citizen

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User Experience Researcher