Deliver monthly instructor-led training sessions for Salesforce users, administrators, and business stakeholders
Conduct discovery meetings and training needs assessments to identify knowledge gaps and user adoption opportunities
Design and deliver foundational Salesforce training for new users and onboarding programs
Facilitate user adoption training focused on improving platform utilization, business process alignment, and user productivity
Develop and maintain training materials, user guides, presentations, job aids, and e-learning content
Lead virtual and in-person training workshops, webinars, and knowledge-sharing sessions
Collaborate with business teams, system administrators, and project stakeholders to align training with organizational goals and system enhancements
Support change management and training efforts related to new Salesforce releases, integrations, and process improvements
Provide guidance on Salesforce integrations and workflows involving MuleSoft and ServiceNow platforms
Monitor training effectiveness through user feedback, assessments, and adoption metrics, and recommend continuous improvements
Serve as a subject matter expert and trusted advisor for Salesforce best practices and user enablement

Proven experience as a Salesforce Trainer, Salesforce Consultant, or Salesforce Administrator with training responsibilities
Strong knowledge of Salesforce platform functionality, business processes, and user adoption methodologies
Experience conducting discovery sessions, stakeholder engagement, and enterprise training programs
Excellent presentation, facilitation, communication, and instructional design skills
Ability to create and deliver training content for technical and non-technical audiences
Experience supporting enterprise software implementations and change management initiatives
Certifications Required: Salesforce Certification (Administrator, Advanced Administrator, Platform App Builder, or equivalent), MuleSoft Certification, ServiceNow Certification

Rec Gen

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