Role Overview

Work with the assigned Customer Service (CS) team to create and implement unique customer strategies that will promote business development opportunities and support business objectives.
Gather competitor cross reference information at customer sites and update tracking sheets.
Review report provided by Analyst team for Kinetik, Alternate and SVP opportunities at customer sites. Review strategy with Team during team strategy meetings and plan items for approvals at customer site visit/meeting.
Provide market Intel on business development opportunities to the assigned Customer Service Manager (CSM) and Territory Sales Rep Manager (TSM).
Plan, collaborate and meet regularly with the CSM/TSM to establish and maintain an effective customer strategy and visiting schedules, with analytics/recommendations from Analyst, ensuring updated travel logs and calendars. Develop deliverables for customer site visit/meeting to team and review to ensure all agenda items are covered.
Set up and conduct a pre-visit call/meeting with the assigned CS team to review any open issues, final expectations, deliverables worksheet for presentation on Customer visits. Outlining strategy, scorecards and products/alternates that will be promoted. Coordinate new customer strategy and Bus contract requirements as required.
Set up and conduct a post-visit call/meeting with the assigned CS team to review information gathered through calls, emails and customer visits.
Execute regular customer visits/meetings and contact calls to assess customer performance and obtain fleet, inventory, funding or specific issues/ information.
Attend and oversee bid openings, major product installations and testing at customer sites as requested.
Compile and execute the delivery of the RSL when required in collaboration with the team CSR and Specialist for execution.
Provide new customer presentations including customer training in use of Parts Manuals, Recommended Stock Lists and other parts related corporate literature or communications as requested.
Request daily quote, cross reference information and contract award results during customer visits.
Complete and submit sales call reports to communicate customer visiting results and identify visit actions and follow-up requirements including those gained while conducting customer cold calls.
Attend trade shows as required.
Identify and communicate to the team Specialist and assigned CSR any field issues and potential opportunities to other NF departments, including Service and Bus Sales.
For remote TSR's
visit Team Office as required to better understand team strategy and promote team development as requested.
Proactive selling and promotion of products, from knowledge obtained from customers, Business Development and the transit industry. Log/update program tracking log and profitability logs.
Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer. Co-ordinate all findings with assigned CS team. Update applicable log for tracking (program, profitability, customer profile, etc).

Requirements

Post secondary education or equivalent experience.
Previous industry experience and basic knowledge of transit vehicles and systems.
Proficient in Microsoft Office, Excel.
Analytical skills and time management skills.
Strong communication and organizational skills.
Ability to travel up to 75%.

Benefits

Be part of a team leading the world’s electrification of mass mobility and creating a better product, a better workplace, and a better world
Competitive wages and comprehensive benefit package
Paid holidays and vacation
401K with generous company match
Inclusive workplace culture that values and empowers team members
On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
Advancement opportunities within our family of companies

NFI Parts Inc

Open Positions (1)

Sales

Territory Sales Representative