Role Overview

Manage a portfolio of customer accounts and serve as their primary point of contact.
Build strong relationships with key customer stakeholders.
Guide customers through onboarding and adoption to ensure a successful transition from implementation to steady-state operations.
Conduct regular business reviews and customer check-ins.
Understand customer goals, operational challenges, and success criteria.
Provide strategic recommendations to help customers maximize the value of Techdinamics solutions.
Advocate for customer needs internally across Support, Operations, Product, and Sales teams.
Coordinate with Project Managers during onboarding, implementations, and escalations.
Ensure customer concerns are addressed promptly and effectively.
Facilitate communication between customers and internal teams to drive successful outcomes.
Help identify recurring customer pain points and contribute to continuous improvement initiatives.
Monitor customer health indicators, product adoption, and engagement metrics.
Identify and proactively mitigate churn risks.
Develop and execute customer retention strategies.
Identify expansion opportunities and collaborate with Account Executives on upsell and cross-sell initiatives.
Track customer feedback and recommend actions to improve the overall customer experience.
Maintain accurate account records and customer activity within CRM systems.
Develop a strong understanding of Techdinamics products, integrations, workflows, and services.
Manage multiple priorities and customer relationships effectively.
Stay organized, accountable, and proactive in all customer interactions.

Requirements

Fluent English communication skills (written and verbal).
Proven experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or similar customer-facing role.
Experience managing B2B customer relationships.
Strong relationship-building and stakeholder management skills.
Excellent communication and presentation abilities.
Strong problem-solving and critical-thinking skills.
Ability to analyze customer data and translate insights into actionable recommendations.
Comfortable working in a fast-paced, technology-driven environment.
Basic technical aptitude and the ability to understand software platforms, integrations, and operational workflows.
Highly organized with strong attention to detail and accountability.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development programs

Techdinamics Integrations Inc.

Open Positions (1)

Customer Service

Customer Success Manager