Role Overview

Ensure high reliability of microservices running in OpenShift / Kubernetes environments
Lead and coordinate a technical team of 3–4 engineers for operational excellence
Manage incident resolution and ticketing workflows via ServiceNow
Collaborate with development teams to drive performance optimization and tuning
Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.)
Coordinate with Service Control Room to maintain effective alerting and response
Oversee release processes of new features, hotfixes, and updates in production

Requirements

Proven experience in Application Maintenance Services (AMS): minimum 2 years
In-depth knowledge of OpenShift / Kubernetes and microservices in cloud-native environments
Ability to technically and operationally lead a team of 3–4 people
Experience in release management, monitoring, and incident resolution
Excellent communication and cross-functional coordination skills
Strong initiative, operational autonomy, and results-oriented mindset
Fluency in Italian
Monitoring & Observability: Grafana, Prometheus
Cloud/DevOps: OpenShift, GitLab, Jenkins
Ticketing & ITSM: ServiceNow
Nice to Have:
Degree in Computer Engineering, Computer Science, or a related field
Data & Messaging: Kafka, MongoDB, Ignite
Monitoring & Observability: Kibana, Jaeger, Datadog, OpenTelemetry

Tech Stack

Cloud
Grafana
ITSM
Jenkins
Kafka
Kubernetes
Microservices
MongoDB
OpenShift
Prometheus
ServiceNow

Benefits

Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende
Real work-life balance
Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes
Agile Nomads Experience: opportunity to work for 2 weeks abroad
Training budget: €1,000 per year and 12 hours per month fully dedicated to your learning and growth
Structured career path with clear expectations and salary for each level
Opportunity to attend international conferences, with additional support for travel and accommodation
Buddy support during your first week to help you get started
A dedicated coach supporting your growth through regular 1:1s, focused on helping you choose the experiences that best match your ambitions
Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo
Meal vouchers
Health insurance
Referral bonus if you bring people as talented as you
Company prizes
Extended parental leave, including +15 days fully paid by the company
Paid leave for children’s illness and additional support beyond standard policies
Childcare support: vouchers for daycare and babysitting services
Welcome pack with all the equipment you need to work
Corporate benefits portal with discounts on travel, fashion, technology and more
Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000, reflecting our commitment to ethical and responsible working conditions

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