Role Overview

Design, implement, and optimize all operational workflows across the telehealth organization.
Build scalable processes to support rapid growth while maintaining exceptional patient and provider experiences.
Develop and oversee key performance indicators (KPIs), dashboards, and operational reporting.
Establish operational infrastructure, policies, procedures, and best practices from the ground up.
Identify operational bottlenecks and implement solutions that improve efficiency and profitability.
Partner with executive leadership to develop and execute strategic growth initiatives.
Support business expansion efforts including new service lines, provider recruitment, and market growth.
Build operational frameworks capable of supporting significant increases in patient volume and provider capacity.
Drive initiatives that contribute to revenue growth, margin improvement, and EBITDA expansion.
Lead cross-functional projects focused on scalability and organizational effectiveness.
Oversee daily operations of the telehealth practice, ensuring seamless patient care delivery.
Manage provider onboarding, credentialing, scheduling, and performance management processes.
Develop staffing models to support growth while maintaining operational efficiency.
Monitor patient satisfaction, access metrics, and service quality standards.
Collaborate with clinical leadership to optimize provider productivity and patient outcomes.
Evaluate, implement, and optimize telehealth platforms, EHR systems, CRM tools, and operational technologies.
Lead technology integrations that improve workflow efficiency and patient engagement.
Partner with vendors and internal stakeholders to ensure system performance and scalability.
Utilize data analytics to drive operational and business decisions.
Develop operational budgets and monitor performance against financial targets.
Analyze operational metrics to identify opportunities for revenue enhancement and cost optimization.
Support forecasting, workforce planning, and resource allocation activities.
Drive initiatives that improve operational efficiency and contribute to EBITDA growth.
Ensure compliance with state and federal healthcare regulations, telehealth requirements, HIPAA, and payer guidelines.
Establish quality assurance programs and operational audits.
Maintain readiness for regulatory reviews and accreditation requirements.
Implement risk management and compliance monitoring processes.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field, or extremely well-aligned experienced.
7+ years of healthcare operations leadership experience.
3+ years of telehealth leadership experience.
Demonstrated experience helping build a telehealth startup from early-stage operations through rapid growth.
Proven track record of scaling healthcare operations and driving substantial revenue growth.
Experience creating operational infrastructure, workflows, and SOPs from the ground up.
Strong understanding of telehealth regulations, payer models, credentialing, and provider operations.
Experience managing cross-functional teams in a fast-paced, high-growth environment.
Advanced analytical and financial acumen with experience managing operational budgets and KPIs.

Benefits

Health insurance
Remote work options
Professional development opportunities

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Open Positions (1)

Management

Telehealth Practice Manager