Role Overview

The Account Executive will be responsible for handling international medical insurance applications, underwriting coordination, broker communication, quotation support, policy onboarding, renewals, and day-to-day operational follow-up.
Review new business applications for individual, family, and SME medical insurance policies.
Check application forms, declarations, medical disclosures, supporting documents, age, BMI, occupation, country of residence, geographic coverage, and plan eligibility.
Coordinate with the medical underwriting team for decisions such as acceptance, exclusions, loadings, deferrals, or additional requirements.
Obtain underwriting approval from the Head of Underwriting for all cases before communicating the final decision or proceeding with policy issuance.
Act as the main point of contact for assigned brokers and partners.
Respond to broker queries in a professional, clear, and timely manner.
Support brokers with quotations, plan options, benefit clarifications, application forms, payment requirements, and the onboarding process.
Provide guidance on product rules such as geographic coverage, maternity waiting periods, newborn addition, payment frequency, and policy effective dates.
Maintain strong broker relationships and ensure smooth service delivery.
Coordinate with operations teams for policy issuance, payment allocation, welcome kit release, membership cards, and portal access.
Follow up on pending documents, signatures, payment forms, and missing information.
Support renewals, corrections, endorsements, cancellations, and broker-of-record requests.

Requirements

Minimum 3–5 years of experience in medical insurance, underwriting, policy administration, or broker servicing.
Good understanding of international private medical insurance products.
Experience in handling brokers, agents, or corporate clients.
Knowledge of medical underwriting requirements, exclusions, loadings, and policy terms.
Strong written and verbal communication skills in English.
Ability to write clear, polite, and professional emails.
Good attention to detail and ability to manage multiple cases at the same time.
Strong coordination skills with internal and external stakeholders.
Comfortable using CRM systems, insurance portals, Excel, Outlook, and reporting tools.

Benefits

Health insurance
Professional development opportunities

National Healthcare Solutions Group

Open Positions (1)

Sales

Account Executive