Inside Sales Rep - Product Support

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving

Reporting To: Eric Rabinowitz

Description

Holt CAT is hiring for a motivated Inside Sales Representative for our Irving, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns. Additionally, this role will act as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals
Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned

Knowledge, Skills, and Abilities

Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions
Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Excellent selling, negotiating, and closing skills with ability to build long term business relationships
Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
Ability to manage difficult and/or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

Minimum of three years’ of work-related skill, knowledge, or experience is required. Three to five years of experience preferred
High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
Valid driver’s license required

Supervisory Responsibilities:

None

Travel:

Some local travel may be needed for training.

Physical Requirements:

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
This role frequently communicates with others, must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

HOLT Group

Open Positions (1)

Product

Inside Sales Rep - Product Support