Role Overview

The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort
This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms
The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements
Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT
Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows
Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations
Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets
Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues
Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover
Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting
Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems
Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths
Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations
Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review
Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets
Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals
Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.

Requirements

Minimum five (5) years of progressive IT experience within a casino or gaming environment
Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience
Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications
Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations
Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions
Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators
Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)
Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets
Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)
Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure
Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with others in a congenial and polite manner
Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency.

Tech Stack

Firewalls
Oracle
PMP
SQL
TCP/IP
VMware

Benefits

Competitive compensation
Great benefits
Fun work environment

Miccosukee Casino & Resort

Open Positions (1)

Management

IT Gaming Manager – Casino Experience Required