Location: Regus Park House, Bristol Road South, Birmingham, B45 9AH

Salary: £21,160 - £24,785 (NMW) per annum

Working Hours: Monday – Friday 9-5, 37.5 hours per week on-site

Start Dates: ASAP

Recruitment Process: 15-minute recruitment screening call, competency-based interview

About Us

We are a well-established Law firm, regulated by the SRA who specialise in Wills, Probate and Estate Planning. We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients’ financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money.

Overview of the role

As the Legal Administrator, you will be responsible for the progression of client matters, both Wills and LPA’s, ensuring instructions move forward efficiently, accurately and with outstanding client care.

For new instructions, your responsibility begins once the document has been signed. From that point, you will take ownership of the matter through to completion, liaising with external stakeholders such as the Land Registry and the Office of the Public Guardian, and keeping clients informed at every stage.

For existing instructions already in the pipeline, the role requires a fast paced, proactive approach, with the ability to engage confidently with clients, provide empathy, and manage client expectations clearly and professionally.

You will be a key point of contact for clients, handling inbound calls and ensuring every interaction reflects a genuine commitment to right first time, every time.

What You’ll Be Doing

Take ownership of matters after the Will is signed and manage them to completion.
Keep existing cases moving, reducing delays and maintaining momentum.
Ensure all tasks are completed accurately and on time.
Act as a main point of contact for clients, supporting client payments, where they are overdue on payment terms
Handle inbound calls professionally and confidently.
Provide clear updates, manage expectations, and show empathy when dealing with sensitive topics.
Work with the Land Registry, Office of the Public Guardian, and other stakeholders.
Track responses, chase outstanding items, and resolve issues promptly.
Maintain organised and compliant file records.
Ensure all documents, submissions and case notes are accurate and up to date.
Monitor deadlines and key milestones.
Follow SRA standards, GDPR requirements and internal policies.
Handle confidential information with care.
Escalate any risks or concerns appropriately.

Who We’re Looking For

If you believe you tick all of the following, then we would love to hear from you!

Passion for helping people.
Desired experience in administration, case handling, or a client-facing environment, such a retail or hospitality.
Excellent communication skills, both in person and on the phone.
Strong organisation and attention to detail.
Confidence in managing client expectations and sensitive conversations.
Competent with Microsoft Office and case management systems.
A commitment to delivering a “right first time, every time” service.

What Good Looks Like

Colleagues are expected to demonstrate Right Legal Group’s core values and competencies, including:

Takes ownership
Has professional pride
Intentionally collaborates
Demonstrates foresight

Why Join Us?

Empowering Culture with our workplace built on empowerment and ownership, where collaboration replaces hierarchy!
Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals.
Professional Development Qualification where our people have the opportunity annually to apply for a qualification to be funded by the business.
Health Benefits through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those “healthy extras” we all deserve
We offer 22 days’ holiday (plus bank holidays), Increasing to 25 days after 2 years continuous service with us
Team Celebrations and Events, from fun socials to company get-togethers, there’s always something happening at RLG to bring us together.
Pension Contributions through our provider, NEST

We’re committed to building a diverse and inclusive team where everyone can thrive. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

For any queries on this role, please email jointheteam@rightlegalgroup.com

Join us and be part of something meaningful.

Right Legal Group

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