WHO IS FIVE STAR?

As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https://youtube.com/shorts/jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

What You’ll Do

Provide first-level technical support (hardware, software, systems)
Troubleshoot and resolve issues—or escalate when needed
Manage IT tickets, calls, and support requests
Set up and configure employee devices and accounts
Maintain and audit IT inventory and systems
Support onboarding/offboarding processes
Assist with AV setups and company events
Contribute to IT projects, upgrades, and improvements
Document processes, fixes, and system updates
Uphold IT security protocols and best practices

What You Bring

2+ years of IT support or helpdesk experience
Strong knowledge of:
Microsoft 365 Admin Center
Computer hardware/software systems
Ticketing & device management tools
Excellent communication and problem-solving skills
Ability to prioritize, multitask, and stay organized

Preferred Certifications:

CompTIA A+
Network+

What Makes You a Great Fit

You align with our core values:

Relentless – You own problems and see them through
Experts – You continuously improve your technical skills
Passionate – You bring energy and urgency to every interaction
Generous – You share knowledge and support your team
Integrity – You do the right thing, always

What Success Looks Like (KPIs)

Respond to 100% of IT tickets within 24 hours
Maintain 90%+ accurate device inventory
Deliver consistently positive user satisfaction
Execute 95%+ on-time onboarding/offboarding
Ensure near-perfect ticket documentation & tracking
Maintain 100% punctuality and attendance

Work Environment

Fast-paced, high-energy setting
Mix of desk work and hands-on support
Occasional lifting (up to 50 lbs)

Why Join Us?

Be part of a growing, high-impact IT team
Work in a culture that values ownership, growth, and excellence
Make a real difference in employee productivity and experience

Five Star Home Services

Open Positions (1)

Customer Service

IT Support Specialist