Role Overview

Own the full project lifecycle — initiation through closing — for complex, multi-workstream IT infrastructure programs and portfolios
Translate I&O strategic objectives into program charters, integrated roadmaps, and measurable success metrics (KPIs/OKRs)
Manage a concurrent portfolio of initiatives, balancing capacity, risk, cross-program dependencies, and critical path constraints
Define and maintain integrated program and project plans, including milestones, release schedules, and resource forecasts
Lead structured risk, issue, and change management processes; develop remediation and mitigation plans; escalate critical items to senior leadership with clear context and recommended actions
Oversee vendor relationships, contracts, and SLAs — holding third parties accountable to delivery commitments and quality standards
Establish, maintain, and continuously improve PMO standards, templates, and processes for IT Infrastructure in alignment with the Enterprise Systems PMO
Champion consistent practices for project intake, prioritization, and approval in partnership with I&O leadership
Drive executive-level status reporting, dashboards, and communication routines — delivering data-driven insights on portfolio health, spend, and risk
Apply and promote the appropriate delivery methodology (Agile, Kanban, Waterfall, or hybrid) based on project context and stakeholder needs
Ensure financial governance discipline: forecasting, budget tracking, variance analysis, and timely escalation of budget risks across programs
Serve as the primary point of contact and accountability for program stakeholders across IT, Finance, Security, and Business units
Facilitate requirements gathering, scope definition, and decision-making with technical and non-technical audiences
Define clear roles, responsibilities, and accountability frameworks aligned to I&O delivery standards
Communicate project status, risks, and decisions with precision and executive presence — adjusting style and detail level to audience
Build and sustain trusted relationships across engineering, operations, security, and vendor teams
Directly manage high-priority or high-complexity infrastructure projects when the situation demands, leading from the front
Coordinate internal resources, vendors, and third-party partners with clear expectations, accountability, and delivery rigor
Ensure seamless transition of completed solutions to operations, including runbooks, support models, and knowledge transfer documentation
Foster a team culture of accountability, continuous improvement, and delivery excellence

Requirements

8+ years of progressive IT project and program management experience, including delivery of complex, multi-workstream infrastructure initiatives
Demonstrated expertise across IT infrastructure domains, including one or more of the following:
Cloud migration & hybrid infrastructure (AWS, Azure, GCP)
Data center operations, consolidation, or modernization
Network & telecom infrastructure
End-user computing, collaboration tools, and workforce productivity
Cybersecurity infrastructure and compliance programs
Telephony, facilities, and construction-related IT projects
Strong command of Agile, Kanban, and Waterfall methodologies with the judgment to select the right approach for each context
Proven experience managing program and project budgets of $500K+ across concurrent initiatives, including forecasting and variance management
Proficiency with enterprise PPM and PM tools (e.g., Projility, Smartsheet, MS Project, Jira, ServiceNow PPM)
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and data visualization for executive reporting
Exceptional communication, facilitation, and negotiation skills with senior and executive leadership
Demonstrated ability to manage cross-functional, geographically distributed teams with follow-through and accountability
Bachelor’s degree in Information Technology, Computer Engineering, Business Administration, or equivalent professional experience
PMP (Project Management Professional) or PRINCE2 certification; program-level certification (PgMP) a strong plus
ITIL v4 Foundation or higher — practical experience applying ITSM frameworks to infrastructure delivery is preferred
Experience building or maturing PMO practices within an I&O or enterprise IT environment is a plus
Background in organizational change management (Prosci ADKAR or equivalent) and technology adoption programs is preferred
Experience with construction and building facilities IT infrastructure (structured cabling, AV, access control, etc.) is a pus
Familiarity with financial systems and IT cost allocation models (CapEx vs. OpEx treatment of infrastructure programs)

Tech Stack

AWS
Azure
Cloud
Cyber Security
Google Cloud Platform
ITSM
PMP
ServiceNow

Benefits

Regular, consistent and necessary to meet the needs of the business
Assists the leadership team and other team members with various research projects and/or special projects
Performs other duties and responsibilities as assigned
Must conduct self in an ethical, legal, and responsible manner at all times
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Meriton

Open Positions (1)

Operations

Senior IT Project Manager, I&O