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Role Overview

Responsible for taking inbound calls for all offices across the company’s network
Using effective communication over the phone, chat, and email that builds trust with patients
Utilizing the computer to enter patient data into the correct office schedules
Collecting necessary information for successful treatment on appointment date
Averaging a set number of appointments determined by management each day
Making outbound calls to potential patients and those that missed appointments
Other tasks may be assigned as needed by the business.

Requirements

Strong critical thinking skills
Strong written and verbal communication
Bilingual (Spanish) preferred
Prior experience in call center a plus
At least 3 years in service industry or customer service-related field
Extremely familiar with using computers and entering data into computers
Knowledge of Microsoft Office Suite
Prior experience in dental office a plus but not required.

Benefits

Medical
Dental
Vision
401K
Life Insurance
vacation time
other supplemental benefits.

Dental Views

Open Positions (1)

Operations

Care Coordinator