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Role Overview

Be the day-to-day point of contact for our BPO partner
Help streamline the playbooks
Define operational SLAs and surface problems early
Translate Legal and Product requirements into operations
Run quality calibration and ongoing quality control
Support manual data review programs
Help coordinate incident response
Build the metrics

Requirements

5+ years in operations, BPO management, or customer-facing functions
Experience at a UGC or consumer platform, ideally in music or music adjacent
Genuine interest in Trust & Safety, content moderation, or platform integrity
Operator mindset: comfortable with ambiguity
Strong written communication
Comfort working with external partners and holding them accountable to commitments
Familiarity with copyright, IP, or music-industry workflows
Comfort with dashboards and basic data work

Benefits

medical
dental
vision
401k

Suno

Open Positions (1)

Operations

Trust & Safety Operations Analyst