CombineHealth is building an AI workforce for healthcare revenue cycle operations. The Chief Client Success Officer will lead client success, implementation, and client outcomes, ensuring measurable value from partnerships with healthcare organizations.

Responsibilities:

Own executive relationships across CombineHealth’s client base
Serve as the senior client-facing leader for strategic accounts
Ensure clients clearly understand the value CombineHealth is delivering across coding, billing, denials, eligibility, and broader RCM workflows
Translate AI performance into business outcomes: revenue lift, denial reduction, reduced manual work, faster turnaround time, improved accuracy, and improved operational visibility
Build trusted relationships with client leadership, including CFOs, COOs, practice administrators, RCM leaders, and physician executives
Lead quarterly business reviews and executive readouts focused on measurable impact
Own the end-to-end client implementation experience
Partner with product, engineering, operations, and AI teams to ensure client deployments are smooth, fast, and well-managed
Define implementation playbooks across EHR access, SFTP/API/HL7 integrations, workflow design, testing, QA, go-live, and post-go-live stabilization
Identify blockers early and drive cross-functional resolution
Ensure clients have clear timelines, owners, expectations, and success criteria
Build a repeatable implementation motion that scales as CombineHealth grows
Partner with clients to identify opportunities to improve revenue cycle performance
Use operational data, denial trends, coding insights, payer behavior, and workflow performance to recommend improvements
Help clients connect day-to-day workflow execution to financial outcomes
Work with internal teams to convert client feedback into better product configuration, automation logic, analytics, and workflows
Ensure CombineHealth becomes a strategic operating partner, not just a technology vendor
Own client retention and expansion in partnership with the CEO and commercial team
Identify opportunities to expand CombineHealth across additional workflows, facilities, specialties, and claim volume
Develop account plans for strategic clients
Support renewals, pricing discussions, enterprise expansion, and reference development
Turn successful clients into long-term partners, case studies, and advocates
Act as the voice of the client internally
Bring structured feedback to product and engineering teams on workflow gaps, integration needs, payer-specific requirements, reporting needs, and operational pain points
Help prioritize roadmap items based on client impact and revenue cycle value
Ensure product decisions are grounded in real-world RCM operations

CombineHealth

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VP Client Success Officer