Guide customers through onboarding and implementation in partnership with internal teams
Educate customers on product features and best practices to drive adoption and value realization
Own a book of business across mid-market and/or enterprise customers
Build strong, long-term relationships with key stakeholders and act as a trusted advisor
Monitor customer health, proactively manage risk, and prevent churn
Analyze customer data to track performance, usage, and ROI

2–5+ years of experience in Customer Success, Account Management, or similar client-facing role within SaaS or tech REQUIRED
Property management and/or real estate industry experience is strongly preferred
Proven ability to manage multiple accounts in a fast-paced, high-growth environment
Strong commercial mindset with experience driving renewals, expansion, or revenue growth
Excellent communication, presentation, and relationship-building skills
Strong problem-solving and analytical abilities with a data-driven approach
Experience with CRM and CS tools (e.g., HubSpot, Intercom, Salesforce, Gainsight, ChurnZero, etc.)
Organized, self-motivated, and able to manage priorities independently
Bachelor’s degree preferred or equivalent practical experience
Willingness to travel up to ~30% as needed.

Grace Hill

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