Role Overview

Lead customers through every stage of the onboarding journey – from kick-off through go-live and into post-go-live adoption
Build trust and credibility with airline and MRO stakeholders by combining project rigour with genuine aviation domain knowledge
Support customers through the operational change management that comes with adopting flydocs solutions into their day-to-day workflows
Identify and foster product champions within customer organisations to drive adoption and long-term advocacy
Help customers streamline their processes and realise measurable operational efficiencies
Deliver projects on time and within scope, maintaining commercial discipline and protecting margins
Track and report project health accurately – flagging risks early rather than absorbing them
Adopt a continuous improvement mindset, identifying ways to make onboarding more repeatable and scalable
Contribute to the development of onboarding playbooks, templates, and training materials that strengthen the wider PS team
Act as the primary point of contact for customers during the onboarding and implementation phases
Manage multiple projects simultaneously, ensuring successful delivery while maintaining customer satisfaction
Define & Plan the scope and schedule of the customer's project from Kick-Off to Go-Live
Develop and maintain detailed project plans and timelines, proactively addressing any risks or issues
Conduct regular status updates and communicate progress to internal and external stakeholders
Provide training and support to customers to facilitate the successful adoption of Flydocs solutions
Gather feedback from customers post-implementation to identify areas for improvement and drive enhancements

Requirements

Aviation industry depth : Significant hands-on experience in aircraft technical records, airworthiness compliance, or aviation asset management – ideally across multiple regulatory environments (EASA, FAA, CAR 145). You understand how airlines and lessors actually operate, not just in theory
Project and planning experience: Proven ability to manage multiple concurrent workstreams – coordinating timelines, resources, and stakeholders to deliver on time. Experience in onboarding, planning, or implementation roles within aviation is highly valued
flydocs product familiarity : Experience with flydocs DRM and/or LAM products, or equivalent records management and asset management platforms. Familiarity with how these tools are used operationally by airline and lessor customers is a significant advantage
Stakeholder and change management : Confident engaging stakeholders at all levels – from operational teams to senior customer contacts. Comfortable leading customer-facing meetings, workshops, and status reviews
Data and reporting skills : Strong analytical approach with experience using tools to track performance, identify risks, and support decision-making
Digital transformation experience : Experience supporting customers through digitisation or system migration projects, particularly in compliance-heavy or records-intensive environments
SaaS implementation experience : Exposure to SaaS product rollouts, software integrations, or structured implementation methodologies. Formal project management certification (PMP, PRINCE2, Agile) is a plus but not required
Collaboration & Teamwork : Demonstrated ability to work collaboratively with teams, fostering direct and transparent two-way communication and feedback.
Communication and presentation skills: Clear, confident communicator in English – written and verbal. Able to adapt style for technical and non-technical audiences
Autonomy & Adaptability : Capacity to independently manage complex and evolving project conditions with resilience and flexibility.
Flexibility & Travel : Willingness and ability to travel internationally as required. Services may be delivered onsite to customers or remotely via web sessions.

Tech Stack

Benefits

Remote-first working with genuine flexibility through our BeFlex benefits programme – choose what works for you across holiday, pension, professional development, or additional pay
Access to a leading LMS portal and support for formal professional development
Events and team-building throughout the year, both virtual and in-person

flydocs

Open Positions (1)

Operations

Onboarding Project Manager