Tauck is recognized as a world leader in deluxe escorted vacation tours, and they are seeking a Product Manager to lead and manage the design, preparation, and implementation of tour series programs. The role involves ensuring guest satisfaction, managing budgets, and collaborating with cross-functional teams to enhance and develop new products.

Responsibilities:

Own performance and execution of collection of tours, including tour design, continuous enhancement, choreography &implementation of all tour elements. Working closely with WWO Management for guidance on tour design, major enhancement & New Product development. Requires strong creative and logistics / planning talents and effective communication skills
Lead annual contracting process for tours, collaborating/providing direction to the Purchasing team
Proactively offer and recommend product enhancement and new product development opportunities
For new products, establish and lead new product development, lead pre-season training/rehearsal travel, train TauckDirectors, develop technical itinerary detailing all operational elements, suppliers, update operational tour budget, create appropriate contracting information, and provide yield, sales and marketing support
Assure that new suppliers are prepared to welcome Tauck guests, by arranging pre-con meetings
Seek and incorporate feedback from internal & external customers (Operations, Purchasing, Reservations, Finance, TD’s andTD Management, Guest Relations, sales & guests) for tours in region
Ensure all deadlines are met in Product Planning Calendar, which includes internal systems updates and broader companycommunications (e.g. training, creative review)
Ensure that each tour meets or exceeds brand standards
Provide accurate and timely information to all internal departments as necessary with day-to-day needs
Owns cash management of the tour budget. Ensures accurate costs (cash and budgeted) are current in all systems.Communicates cash budget changes to TD/suppliers. Identifies and manages cost variances
Partners with Yield & Finance to identify fixed costs and release penalties
Meets or exceeds passenger, cost of sale, cash management and customer satisfaction goals. Responds to customer lettersand feedback in a timely manner
Provide timely response/support to Crisis team during on-tour crisis
Ensure tour components and guest experience follow local health & safety compliance
Participate in weekend/off-hours duty coverage
Owns the business travel planning calendar and budget for assigned tours/regions
Additional responsibilities or skills may vary by region or type of tour (e.g. cruise knowledge, event development)
For PM’s overseeing River or SSC products; o Oversee accuracy of sailing schedules, docking locations and ship deployments for all products and note such as required in all internal systems. o Coordinate and communicate with multiple tour director staff per tour departure (vs. one on land tours). o Plan tour components for up to 160 guests per departure using multiple coaches, Tauck staff and local guides. o Work closely with ship partners to ensure that Tauck Brand Standards for onboard meals, service and entertainment are met on all vessels

Requirements:

Bachelors Degree in a business discipline and/or equivalent related applicable experience
Past experience designing tours or events
Ability to be flexible and work through multiple tasks concurrently, quickly and accurately
Must possess outstanding interpersonal skills and develop partnerships with multiple departments
Excellent time management skills and proven ability to meet deadlines
Ability to work in a fast paced environment
Detail oriented and strong organizational and analytical skills
Ability to adapt to new situations and maintain a positive attitude
Proven technical/computer systems aptitude
Proficient in MS Excel, Microsoft, PowerPoint
Ops Manager, Mariposa, Web Contracting and iSeries a plus
Ability to work independently and as a member of a team
Excellent oral and written communications skills to communicate the Tauck brand
Ability to travel up to 100 days per calendar year, and for extended periods as needed. By way of example, one month in destination for new product development or enhancement

Tauck

Open Positions (1)

Product

Product Manager