Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands. As a Technical Product Manager, you will help shape the backend technology that powers Route's core platform, leading a team focused on building scalable systems and collaborating closely with engineering leadership.

Responsibilities:

Own the team’s roadmap end-to-end across backend platform systems, APIs, and data infrastructure, balancing reliability, platform enablement, and new capability development
Partner closely with engineering leadership to shape architectural direction, including API design, schema governance, and event-driven system patterns
Drive prioritization across cross-functional platform requests, helping establish scalable, durable solutions rather than one-off implementations
Collaborate with data and analytics teams to support warehouse and infrastructure needs, including decisions around event structures, identifiers, and data emission strategy
Lead product coordination during incident response, helping drive prioritization and decision-making when critical systems are impacted
Create clear technical documentation, including PRDs and architectural decision records, to support long-term system scalability and maintainability
Translate complex technical concepts and platform investments into clear business impact for cross-functional and executive stakeholders
Navigate complex tradeoffs across scalability, speed, reliability, and long-term platform health in a fast-moving environment
Contribute to a collaborative team culture through thoughtful communication, strong technical judgment, and a long-term mindset focused on building sustainable systems

Requirements:

5+ years of product management experience, including significant experience in technical or platform-focused PM roles supporting backend systems, APIs, data infrastructure, or distributed systems
Strong technical fluency in backend architecture concepts such as event-driven systems, API design and versioning, schema evolution, idempotency, eventual consistency, and distributed system reliability
Experience partnering closely with engineering teams on high-scale event ingestion, processing systems, or platform infrastructure with an understanding of operational and scalability tradeoffs
Experience supporting or partnering with data engineering organizations on data platform initiatives, including familiarity with modern warehouse and transformation tooling such as Snowflake, Databricks, dbt, or similar technologies
Strong SQL skills with the ability to independently investigate data quality, integrity, and reporting questions
Experience leading or supporting platform teams that serve internal product or engineering teams, including roadmap intake, prioritization, API contracts, SLA management, and balancing standardization with business needs
Demonstrated success driving reliability, scalability, or technical debt initiatives that improved platform performance, reduced operational burden, or strengthened system stability
Ability to communicate complex technical concepts clearly across technical and non-technical audiences
Comfortable navigating ambiguity, influencing cross-functional stakeholders, and making thoughtful tradeoff decisions in a fast-moving environment
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Prior engineering experience is a plus

Route

Open Positions (2)

Customer Service

Customer Success Manager

Product

Sr. Technical Product Manager

Hiring Team