Role Overview

Strategic Operations & Scalability: Oversee the entire agent and customer lifecycle, from recruitment and training to payroll.
Operational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce.
Efficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) & the Client (Onboarding, Retention, Upselling) to reduce churn and maximize quality.
Tech-Enabled Operations: Partner directly with the CTO and Product teams to automate workflows, upgrade our operational tooling, and reduce manual overhead across the agent and client lifecycle.
Departmental Leadership: Oversee the high-volume recruitment engine and the complex HR administration (payroll and legal compliance) for 4’000+ cleaning agents.
Customer Service: Lead the multilingual support teams to ensure industry-leading response times and satisfaction scores (set and enforce KPI’s at scale).
Financial & Resource Management: Manage the operational budget, monitor financial performance, and ensure capital is allocated efficiently to drive ROI.
Year 1 Success: Establishing Global Delivery: Swiss and Lisbon operational hubs have been bridged into one unified engine; Ruthless Retention Focus on churn across customers, cleaner and support staff.

Requirements

Experience: 10+ years in operations, with at least 3–5 years in a C-level or VP Ops role within a mid-to-large organization (500 to 2,000+ employees).
Scale-up DNA: You’ve successfully guided organizations from scrappy startup beginnings into structured, high-performing scale-ups, building strong departments and foundations along the way.
Data-Obsessed: You live in the dashboards. You understand how a 1% shift in agent retention or recruitment conversion impacts the total group P&L.
People Leader: You have managed large, diverse and international teams and know how to inspire excellence.
Resilience: You are comfortable with the "Swiss-level" of quality and the "Startup-level" of speed.

Benefits

Executive Base Salary: A competitive base salary aligned with the Swiss services and scale-up market.
Short-Term Incentive (STI) Bonus: A generous annual performance bonus tied directly to group P&L, retention, and operational efficiency metrics.
Pension Plan: A private Swiss pension scheme (LPP/BVG) with employer contributions to maximize long-term security.
Comprehensive Insurance: Health, accident and daily sickness allowance insurance, ensuring peace of mind for you and your family.
Equity Share Ownership Plan (ESOP): A substantial equity package that makes you a true partner in Batgroup’s mission and long-term valuation growth.
Long-Term Incentive Plan (LTIP): Equity grants that vest over 3 to 5 years, rewarding sustained operational excellence.
Milestone Bonuses: Financial kickers tied to major company milestones, such as successful growth of our Lisbon hub.
Frictionless Travel Setup: A travel policy for your regular movements between the Swiss HQ and Lisbon hub.
Executive Training: A framework dedicated to continuous leadership development, executive coaching, or elite networking organizations (e.g., YPO).
Complimentary Batmaid Services: A dedicated cleaning allowance so you can experience our top quality service firsthand.
Team Offsites: Regular executive offsites, leveraging our European Hubs across Switzerland (Lausanne & Zurich), Luxembourg, Warsaw and Lisbon for strategic planning and team bonding in a dynamic environment.
Ultimate Tech Stack: A flexible tech stack to ensure you are working under the best conditions to make you successful.

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