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Role Overview

Be the first point of contact for customer questions—via phone and email
Provide thoughtful, friendly, and effective support with a problem-solving mindset
Handle confidential information with care and professionalism
Aim to resolve issues on the first interaction whenever possible
Follow up on open inquiries to ensure timely resolution
Stay up to date on new products, tools, and processes
Communicate clearly and kindly, even when things get tricky

Requirements

Fluent in French and English (other languages are a plus!)
Prior experience in a support or customer-facing role
Proficient with Zendesk and JIRA
Tech-savvy and quick to pick up new tools
Great at juggling multiple tasks without dropping the ball
Strong communication skills—both spoken and written

Benefits

Freelance contract, 5 days a week
Flexible work environment (100% remote job)
Be part of a growing, international team that values collaboration and initiative

Giftify

Open Positions (1)

Customer Service

Customer Support Agent, FR/EN