Provide administrative and secretarial support to the Medical Director and clinical team, including managing correspondence, preparing documents and maintaining records.
Handle patient queries via our digital platform and email, ensuring timely and professional responses.
Schedule appointments, coordinate referrals and liaise with external healthcare providers.
Maintain accurate medical records and ensure compliance with data protection regulations.
Assist with preparation of reports, meeting minutes and clinical documentation.
Support the clinical team with administrative tasks related to patient care, ensuring efficiency and accuracy.
Process invoices, track payments and liaise with the finance/reimbursement team as needed.
Assist in coordinating clinical events, training sessions and team meetings.
Work closely with clinicians to monitor appointment availability, arranging additional slots when necessary to reduce wait times.
Adhere to clinical protocols and SOPs, ensuring patient information and consent processes are clear and accurate.
Contribute to service improvements by identifying and suggesting process enhancements.

Experience in a medical secretary, healthcare administration, or similar role.
Excellent organisational and multitasking skills to effectively manage appointment bookings and diary management.
Strong communication skills, both written and verbal.
Proficiency in Microsoft Office and experience with healthcare databases/EMR systems.
A good understanding of medical terminology.
The ability to handle sensitive information with confidentiality and professionalism.
A patient-focused approach and the ability to work within a team.
Willingness to support patients across diverse pathways including but not limited to women’s health, men’s health, menopause, maternity, neurodiversity and gender affirmation (training provided as needed).

Hybrid working (in the office 3 days per week)
25 days’ holiday + UK bank holidays per annum
3 wellbeing days per annum
Comprehensive healthcare cash plan
EMI share option scheme (4-year vesting with 1 year cliff)
Enhanced family-forming, fertility, menopause, women's health and men's health policies
Discounted reproductive health benefits
Team socials
£300 monthly travel allowance
£1k learning budget per year, post probation
Charity payroll giving
Cycle to work scheme
Employee referral bonuses for new hires and commercial clients

Fertifa

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