Leading, developing, and managing a high-performing Service Delivery and Support team
Driving operational performance across provisioning, activation, and in-life support of subscriber services
Monitoring SLAs, KPIs, and operational metrics to ensure consistent service quality and customer satisfaction
Providing senior escalation support for complex service delivery and fault scenarios
Managing relationships with upstream carriers and network suppliers, ensuring delivery and fault resolution commitments are met
Identifying and implementing improvements in service delivery processes, automation, and operational efficiency
Producing performance reporting and insights for senior leadership, using data to drive decision-making
Collaborating cross-functionally with Product, Commercial, and Operations teams to support service development and launch readiness
Supporting operational scalability to enable business growth

Strong experience in telecoms or ISP service operations
Proven track record of leading teams
Confident managing complex operational environments with multiple stakeholders and competing priorities
Natural leader who motivates, develops, and inspires high-performing teams
Strategic mindset while remaining hands-on and delivery-focused
Highly organised, decisive, and comfortable owning outcomes in a fast-paced business
Passionate about improving service performance and delivering excellent customer experiences
Strong understanding of broadband technologies, including FTTP and Ethernet services
Deep knowledge of service delivery, provisioning workflows, and fault management practices
Proven leadership and people management capability
Ability to manage escalations, suppliers, and operational risk effectively
Strong analytical skills with experience using data to drive performance improvements
Excellent communication and stakeholder management skills
Ability to translate strategy into operational execution
Experience working within wholesale telecoms or partner-led environments

AllPoints Fibre

Open Positions (1)