Own the partner relationship from launch through renewal.
The partner's primary point of contact from launch through renewal.
Run the recurring cadence (typically bi-weekly, scaling to monthly as partners mature).
Know where every account stands before the renewal conversation starts.
Identify expansion opportunities and bring them forward.
Keep a full partner portfolio organized and moving.
Partner with Engineering to build out reports and iterate as needs evolve.
Make direct changes in form-building and dashboard/BI tools.
Standardize support materials, training, and onboarding-to-self-serve pathways.
Log feature requests, validate needs, and route to Implementation.
Assist with as-needed end-user support during platform inquiries.

4 to 7 years in an account management or partner success role at a SaaS or platform company
Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools
Embody a scrappy, startup mindset: you’re action-biased, excel in ambiguity, and love building new things
Data-fluent. You understand the difference between field-level, farm-level, and entity-level data; you can reason about why a question gets asked at one level vs. another; you can read a dashboard and tell a partner what it means.
Strong project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through.
Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned.
Nice-to-have: Experience working with government agencies, nonprofits, or universities — you know how these organizations make decisions and operate.
Nice-to-have: Prior CS experience at an early-stage company where you helped define the playbook.

Equity granted via the company’s employee stock option pool.
Excellent benefits including health insurance, co-working stipend, educational stipend, and 401K with full company match.
Fully remote with regular all-team retreats.

Koofen

Open Positions (1)