Drive strategy and support for a high-volume dynamic portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices.
Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools, both in a 1:1 and 1:many included capacity.
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources with creators while keeping communication personal and actionable
Identify and escalate common issues, feedback, or trends to improve products and processes
Champion partner feedback to product teams for optimization of internal and external tools.
Collaborate closely with cross-functional teams to continuously improve the creator experience
Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Manage and negotiate complex deal structures, partnering closely with finance and legal teams.

BA/BS degree or higher
4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
Expertise in using data and analytics to develop insights for decision making.
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and product‑adoption growth within a medium
to large
strategic portfolio.
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
High operational rigor
disciplined CRM usage, cadence execution, and follow‑through.
Strong negotiation/persuasion skills
both strategic and tactical. Experience building complex deals is a plus.

Patreon

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