Acquire new corporate customers locally using existing and new acquisition channels.
Identify potential challenges and customer needs, converting leads into active, long-term customers.
Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
Serve as the voice of the customer, advocating for their needs and issues related to our products.
Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions.

Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services.
Proven track record in managing and growing B2B relationships in emerging markets.
Strong communication and interpersonal skills; fluent in English, French and local languages.
Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment.
Excellent problem-solving abilities with a strong customer-centric mindset.
Proficiency with CRM tools and data analysis to monitor and enhance customer performance.
Passion for Capi Money’s mission to make global finance accessible and fair.
Previous experience working in or with emerging markets
A “no task is too small” attitude and a willingness to go the extra mile to ensure customer success.
Experience in early-stage VC-backed startups, top-tier consultancy, or working with emerging markets is preferred.
Flexibility to split time between office work and field visits nationwide to build strong customer relationships.
Experience building and working with online CRM tools.
Hungry for high pace, rapid growth, broad exposure, and autonomy.

Capi Money

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