Act as the primary point of contact for clients; define KPIs together with the client and ensure performance against them; build and own lifecycle strategy across channels; create and maintain roadmaps and content calendars; prioritize and balance development of initiatives based on not only expected impact and client goals, but also long-term client retention.
Define scope of work during sales and onboarding; manage scope changes as the account evolves; allocate hours and resources across initiatives based on expected return; ensure projects remain within scope, on budget, and on schedule; monitor account pacing and approve timesheets in ClickUp; identify and lead expansion opportunities, including upsells, new initiatives, and partner integrations.
Directly manage Strategy Associates, including performance, mentorship, and development; provide guidance on execution, ensure accountability, support workflow and prioritization, and act as the primary escalation point for issues.
Own delivery quality across the account; oversee execution and spot-check outputs to ensure accuracy and alignment; liaise with partners and tools to improve account outcomes; identify case study opportunities based on results; contribute to playbooks and improve service delivery standards across the agency; continuously develop own expertise to elevate team capability.

Bachelor’s OR Master's Degree OR Certifications preferably in Marketing, Business, Communications, or a related field with a focus on digital or eCommerce.
4–7 years of experience on eCommerce or lifecycle marketing, with ownership of client strategy and performance (agency or in-house).
Strong expertise in retention and lifecycle channels (email, SMS), including segmentation, testing, and optimization.
Proven ability to think commercially, prioritize effectively, and translate data into actionable strategy.
Experience leading or mentoring team members and collaborating cross-functionally (design, copy, and technical teams).
Hands-on knowledge of key tools like Klaviyo (or similar), Shopify (or equivalent), and subscription/retention platforms.

22 days paid annual leave (21+1 birthday day), with clear expectations for being fully offline during time off.
7 paid sick days, plus additional paid leave for special circumstances.
Comprehensive career growth package, featuring quarterly bonuses and guaranteed annual salary review based on regular performance evaluations.
Annual budget for tools, courses, memberships, and professional growth.
Remote-first work environment (Europe preferred), flexible working arrangements, and clear ownership over deliverables.

YOCTO

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