Sr. Business Analyst - RMA

Elevate Patient Financial Solutions has an exciting career opportunity available as a Senior Business Analyst within their Referral Management and Analytics service line. The Senior Business Analyst will lead client projects, manage relationships, and provide strategic recommendations to enhance hospital business units, while also compiling and reporting financial information and supporting business development initiatives.

Responsibilities:

• Service existing client-base in order to maximize client satisfaction through providing value enhancing ideas, improvements, and business tools
• Build and maintain client relationships, responsible for manager and director client relationships
• Responsible for data flows and reports by providing monthly, quarterly, annual, and renewal performance reports. If data is managed by Associate, Senior Associate is responsible for reviewing all reports for accuracy
• Heavy use of Excel and databases to manage and report statistics and data
• Collect competitive market information through information gathering and ghost calling
• Develop client tools that facilitate improved operations, tracking metrics, or supports’ client customers
• Provide financial and statistical support on strategic projects
• Work closely with engagement sales rep to analyze market feedback to inform initiatives and client action plan
• Maintain a high level of customer service and satisfaction through supporting the Analytics team or communicating directly with clients
• Support or lead business development projects
• Identify business development opportunities with existing clients
• Investigate and analyze potential markets based on appropriateness criteria
• Develop business and educational material (e.g. White Papers)
• Conduct company-wide information sharing activities to leverage best-practices
• Consistently report client information to Director of Strategy & Analytics and client partner sponsor
• Report on activity level and outcomes of activities and initiatives on a regular basis focusing on value creation and problem resolution
• Provide support in driving value creating projects to completion
• Positive representation and support of company
• Awareness of importance of company objectives

Requirements:

• Minimum of 2 years relevant experience
• Knowledge of different hospital systems
• Bachelors Degree or equivalent
• Excellent working knowledge of MS Office, Windows and Exchange email required
• Strong analytical skills and intermediate excel skills
• Excellent customer service skills (friendly, courteous, and helpful)
• Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, public, and client's staff members
• Strong problem-solving skills
• Time management and ability to multitask
• Excellent organizational and planning skills required
• Adaptable and flexible
• Embody and relay a team-oriented atmosphere
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria
• Consistent and reliable high-speed internet
• Private work area
• Ability to secure protected health information
• Ability to remain on task with remote supervision