Product Manager – Maintenance Platform | Remote | 10+ years exp. | USC/GC

TMS, LLC is seeking a Product Manager to lead the development and scaling of their Maintenance Platform. This role will drive product strategy and execution to improve maintenance operations and enhance the resident experience across communities.

Responsibilities:

• Define and execute the product roadmap for the maintenance platform, including work order management, inspections, preventive maintenance, and resident communication
• Partner with Operations, Engineering, and external vendors to translate business needs into scalable product solutions
• Own end-to-end delivery—from requirements and prioritization through launch and iteration
• Optimize workflows across key areas such as scheduling, technician productivity, and automated resident engagement
• Drive integration strategy (e.g., PMS, CRM, middleware) to ensure seamless data flow and system interoperability
• Leverage data and user feedback to continuously improve product performance and adoption
• Support pilot programs and scale successful solutions across the portfolio
• Identify opportunities to leverage AI to automate workflows (e.g., work order intake, routing, communication)
• Partner with engineering on AI-enabled features such as recommendation engines, automation, and workflow optimization
• Define success metrics and evaluate AI performance (accuracy, efficiency, user adoption)
• Ensure responsible AI usage, including data quality, transparency, and operational reliability

Requirements:

• 5+ years of product management experience, preferably in B2B SaaS, operations, or platform products
• Experience building workflow-based products (e.g., work order systems, CRM, or operations platforms)
• Familiarity with AI/ML-driven products or automation tools (hands-on experience not required, but strong product sense expected)
• Strong stakeholder management and cross-functional leadership skills
• Analytical mindset with experience using data to inform product decisions