Health and Welfare - Project Manager 3 – Partner Relationships

WTW is a leading company in the Outsourcing North America business, and they are seeking a Health and Welfare - Project Manager 3 to lead the onboarding and management of new partnerships. The role involves maintaining partner relationships, managing project plans, creating standards, and collaborating with various stakeholders to ensure successful client delivery.

Responsibilities:

• Own partner relationships serving as the primary point of contact for carriers and vendors, build and maintain strong relationships to achieve results
• Manage project plans for onboarding new carrier partners ensuring task are completed timely
• Create standards and best practices documentation for implementation of partner products and services, and collaborate to ensure adoption across client delivery
• Ensure ongoing obligations of partner agreements are met and tracked internally and externally
• Educate partners on WTW’s Outsourcing services and provide support to client delivery teams through the creation of both internal and external collateral, and trainings as appropriate
• Proactively probes partners on business goals and works with the appropriate stakeholders to identify approaches/solutions leveraging both existing WTW functionality and services and new service offerings to maximize partner value
• Collaborate internally across operations, client delivery, product, and sales to meet the needs of partners and vendors, act as a partner champion ensuring their priorities is well represented
• Manage escalation process for partner and vendor issues that arise as part of client delivery
• Consults with partners on medium/high complex issues, independently triaging and pulling subject matter experts as appropriate to ensure successful resolution
• Hold partners and vendors accountable for any missed expectations and collaborate on process improvements to avoid re-occurrence

Requirements:

• Typically, 7+ years of experience in Benefits Outsourcing and/or Health Benefits consulting, with strong working knowledge of health benefits administration (plan operations, eligibility, enrollment, vendor/carrier interactions, and service delivery)
• Demonstrated ability to lead business critical initiatives from definition through execution, including setting direction, aligning stakeholders, managing risks, and delivering measurable outcomes
• Strong communication and relationship-building skills, with the ability to influence and partner effectively across teams and levels in a matrixed environment
• Excellent organizational skills with experience managing multiple priorities, organizing workstreams, and driving cross functional accountability through clear milestones, ownership, and follow through
• Experience developing, implementing, or enhancing standards, processes, best practices, or operational frameworks through data-driven and collaborative approaches
• Demonstrated problem-solving and analytical skills with the ability to identify root causes and implement solutions
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams, or similar business productivity tools
• Bachelor's degree in a related field