Customer Success Manager

TrueFoundry is a company focused on building foundational infrastructure for production AI systems. They are seeking a Customer Success Manager to work directly with the Co-founders on strategy, execution, and cross-functional initiatives, driving high-impact projects across AI platform strategy and customer success.

Responsibilities:

• Drive founder-led strategic initiatives and quarterly priorities
• Translate strategy into execution plans, milestones, and outcomes
• Partner with Product, Platform Engineering and Customer Success
• Support enterprise GTM, strategic accounts
• Track OKRs, leadership action items, and cross-team dependencies
• Prepare leadership decks, dashboards, decision memos, and investor updates
• Lead or support special projects: Launch and scale GenAI capabilities (LLM deployment, inference optimization, model orchestration)

Requirements:

• Minimum of 3 years experience in startups, consulting, product ops, strategy, or business roles
• Strong problem-solving, structured thinking, and execution skills
• Excellent written and verbal communication and strong analytical and dashboarding skills
• High ownership, bias for action, comfort with ambiguity
• Exposure to B2B SaaS, AI/ML platforms, cloud infrastructure, or developer tools
• Experience working with founders, platform teams, or enterprise customers