Payment Performance Manager

Expedia Group is a leader in global travel technology, aiming to create seamless travel experiences. The Payment Performance Manager I will focus on enhancing payment performance and compliance, collaborating with cross-functional teams to optimize payment products and methods.

Responsibilities:

• Be an individual contributor focused on payment performance, analytics, and cross-functional coordination rather than software development, with no direct reports
• Build and use automation (including AI or machine‑learning‑driven tools) to enhance KYC workflows, streamline onboarding, and reduce manual effort and friction
• Support manual efforts to onboard legal entities onto third-party platforms
• Programmatically assess the operational performance of payment products and methods
• Comfortably build, monitor, and interpret key performance indicators (KPIs)—including payment approval rates & merchant fee rates—by designing the underlying metrics, reports, and dashboards needed to detect trends, identify areas for investigation, and resolve performance issues
• Ensure issues are routed to the correct owners, transparently tracked to resolution, and managed with clear communication, accountability, and follow-through
• Collaborate in cross‑functional triage and resolution of high impact issues, partnering closely with Payment Operations, Business Intelligence, Product, Engineering, Legal/Compliance, and external payment partners and fintechs. Prioritize and manage a backlog of product performance and operational improvement opportunities, aligning priorities with internal stakeholders and Payment Partner Management
• Comfortable presenting to and reporting out across large, cross-functional groups and audiences of varying seniority, confidently sharing KPIs and merchant performance readouts, surfacing issues, and proposing resolutions in partnership with a supportive broader team
• Drive continuous improvements to payment products, partner onboarding, and payment experiences to support scalable, compliant growth across payment methods, products, and regions