Founding Customer Success Manager

ChalkBooks is on a mission to empower students with better educational opportunities through its AI-powered fundraising platform. They are seeking a Founding Customer Success Manager to shape their customer success strategy and ensure clients meet their fundraising goals, while managing a portfolio of customer accounts.

Responsibilities:

• Own the entire post-sales process from the initial onboarding to continued support for up to 100+ customer accounts
• Develop and execute comprehensive customer success plans, including onboarding, training, and ongoing support
• Monitor customer health metrics and product usage to proactively address potential issues
• Conduct regular business reviews and feedback sessions with customers to ensure alignment with their goals
• Collaborate with product and engineering teams to relay customer feedback and influence product development
• Identify opportunities for upselling and cross-selling to drive additional value for customers

Requirements:

• 5+ years of SaaS customer success experience in early-stage startups (Seed+)
• Excellent written and verbal communication in English
• Skilled at communicating at multiple levels of a school
• Highly empathetic and patient
• Proven track record of managing customer relationships and driving customer satisfaction at early stage companies
• Strong analytical skills with the ability to leverage data to drive decisions
• Ability to anticipate customer needs and proactively address them
• Well-versed in project management and AI tools to drive productivity
• Excited to be a key contributor to building the customer success playbook that will take us to $100M+ in ARR
• Passion for improving educational outcomes for K-12 students
• Highly motivated and focused, familiar with Extreme Ownership
• Prior experience working in private schools