Salesforce Business Analyst

FormativGroup is a company that specializes in bridging the gap between business goals and modern platforms through deep technical expertise. As a Salesforce Business Analyst, you will be responsible for delivering enterprise cloud technology solutions, including requirements gathering, Salesforce configuration, and post-deployment support.

Responsibilities:

• Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Design elegant, innovative Salesforce solutions involving the configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
• Develop training curriculum and deliver training sessions to the solution’s end users
• Work with Delivery Director to manage a project to scope, budget, and timeline expectations

Requirements:

• 3+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis, or project management
• Salesforce Administrator certification required
• Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams
• Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models
• Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately
• Skilled in Google Workspace, Salesforce products, and identifying/automating manual processes to improve efficiency
• Strong communication and teamwork skills, with the ability to collaborate, influence, and mentor junior team members
• Demonstrated ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail
• Adaptable, continuous learner with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs
• Business Analyst certification preferred