Manager, Project Management

Cardinal Group Companies, through its Agency FIFTY3 division, is transforming marketing in the real estate industry. They are seeking a Manager of Project Management to lead a team of Creative and Website Project Managers, ensuring high-quality project delivery and client satisfaction.

Responsibilities:

• Direct the creative and website project management team to ensure high performance and professional growth
• Analyze data from internal platforms to make informed decisions regarding team workload, capacity, project health, and client retention
• Apply established project management philosophies to daily workflows to ensure our team delivers high-quality, successful projects
• Lead and foster an environment of collaboration between departments
• Directly manage a subset of high-priority clients, aligning their needs with industry expertise to ensure on-time and on-budget delivery
• Act as the primary point of contact for your team’s clients to resolve complex situations and manage client temperatures
• Grow and strengthen client relationships by building effective trust, understanding their needs per project, and using tools to keep projects on time and within budget
• Maintain a deep understanding of the property management industry to serve onsite teams with high-quality leads
• Collaborate with the Client Success team and Business Development to grow client relationships and expand product adoption
• Execute and advise your team and clients on annual budget recommendations
• Ensure exceptional service and ROI for clients, leveraging strong project management and interpersonal skills to drive retention

Requirements:

• A proven understanding of our core products including creative services, website design and development and digital marketing, as well as in-depth experience managing creative projects
• An outstanding work ethic with the ability to work both independently and as part of a larger team. You are disciplined to meet deadlines, stay organized, and achieve results
• Strong leadership skills and a passion for providing their team the tools they need to excel in their roles and support our clients
• An understanding of marketing agencies and the real estate industry
• Strong writing, editing, and proofreading skills
• A customer service mindset to creatively and effectively manage products from concept to deliverable and the ability to upsell our products and services
• The ability to be collaborative, adaptive, and flexible, functioning effectively in a fast-paced environment. You have a positive approach to problem-solving while balancing multiple projects
• Understands our clients' needs to expand our revenue and adoption across their portfolio of business with us
• A vast understanding of websites including design, development, and post launch maintenance workflows
• Knowledgeable and can execute on project management for creative products
• A passion for leading a team and providing feedback to increase their skillset and engagement
• Excellent analytical, critical-thinking and problem-solving skills
• Excellent communication and presentation skills
• Self-motivated, self-starter, able to independently execute with minimal supervision in an agency environment with rapidly changing priorities