Cleared ServiceNow Technical Project Manager

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a highly skilled and experienced ServiceNow Technical Project Manager to manage the execution of multiple ServiceNow implementation projects, collaborating closely with stakeholders to ensure alignment with organizational goals.

Responsibilities:

• Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure
• Cultivate relationships, gather requirements, and communicate status across business units and technical teams
• Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps
• Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices
• Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed
• Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues
• Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate
• Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards

Requirements:

• Minimum DoW Active Secret Clearance
• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field
• One or more certifications across Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or equivalent or greater
• 3–5+ years of project management or business analysis experience, with at least 2 years focused on ServiceNow implementations
• Demonstrated experience facilitating requirements gathering, process design, and user story creation in Agile environments
• High level familiarity with ServiceNow data structures, tables, and workflows
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent communication, facilitation, and stakeholder management skills
• Experience with ITIL processes and frameworks
• CompTIA Security+ CE or better (alignment with DoD 8570/8140 requirements)
• Experience interacting in a US Government environment (FedCiv and/or DoW agencies)
• ServiceNow Certified System Administrator
• Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM