Project Manager - IT / Physical Security

New Era Technology is a global company that prioritizes a people-first culture and is dedicated to connecting people, places, and information with technology solutions. The Project Manager will oversee projects from initiation to completion, ensuring they are delivered on time and within budget while managing stakeholder communication and project risks.

Responsibilities:

• Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery
• Lead project kick-off meetings to ensure proper initiation of a given project.  Act as initial point of escalation for all issues that require further investigation.  Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards
• Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems included as part of the project bid
• Act as the main point of contact and communication between all internal and external contacts
• Develop strong partnerships across the organization to ensure project collaboration and success
• Build and maintain trusted relationships with customers and stakeholders
• Provide upper management with assessments and identification of potential new business relating to assigned customer
• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins
• Improve customer satisfaction/NPS scores
• Ensure that corporate policies and procedures are understood and followed
• Ensure accountability to SLA and customer satisfaction
• Attend and contribute to weekly Operations meetings

Requirements:

• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility
• Bachelor's Degree preferred
• PMP or Equivalent Professional Certification