Associate Account Manager - Sales (Heartland Area)

Republic Services, Inc. is a leader in the environmental services industry, seeking an Associate Account Manager to maintain and retain relationships with existing customers for commercial and industrial waste services. The role involves proactive customer outreach, selling additional services, and using Salesforce to manage customer interactions.

Responsibilities:

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
• Responds to all cancellation requests in alignment with the established escalation policy
• Proactively communicates with or responds to customers in support of company pricing initiatives
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits
• Increases customer penetration by selling full suite of Republic Services products
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
• Performs other job-related duties as assigned

Requirements:

• High school diploma or G.E.D. (Required)
• 0 - 2 years of customer service experience. (Required)
• Waste or transportation industry experience