Customer Service Retention/Sales Representative - Hourly Rate + Uncapped Sales Incentives

Ibex is a company dedicated to delivering exceptional customer experiences by investing in their team's growth. The Sales & Retention Representative role involves supporting both new and existing customers through a blend of customer service and sales, while promoting products and services effectively.

Responsibilities:

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Requirements:

• Must be 18 years of age or older
• High school diploma or equivalent
• High Speed Internet with a hard wired ethernet connection
• Private space to work within your home
• Ability to work full time - 40 Hours per week
• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions
• High energy and a professional demeanor
• Reliable with a strong history of attendance
• Proficient in basic math and data entry
• Comfortable working in a fast-paced, team-oriented environment
• Flexible and open to working a variety of shifts