Technical Business Analyst

Continuum Solutions is a company focused on AI and workflow automation initiatives. They are seeking a Technical Business Analyst to partner with business stakeholders to evaluate, document, optimize, and automate business processes, serving as a bridge between technical teams and business units.

Responsibilities:

• Gather functional and business requirements from cross-functional stakeholders
• Conduct process discovery sessions and workflow assessments
• Develop current-state (“as-is”) and future-state (“to-be”) process maps
• Identify inefficiencies, bottlenecks, and opportunities for automation or AI-driven improvements
• Recommend data-driven process enhancements aligned with business strategy
• Partner with internal developers or third-party vendors to oversee implementation efforts
• Create scalable documentation and process standards that improve knowledge retention and onboarding
• Extract, analyze, and interpret data from enterprise systems to support decision-making
• Develop dashboards, reports, and KPIs to measure process effectiveness
• Perform root cause analysis on data discrepancies or operational issues
• Ensure data integrity, consistency, and quality across systems
• Configure and support workflow automation tools where applicable
• Participate in testing, validation, and user acceptance testing (UAT)
• Maintain documentation for system configurations, workflows, and process standards
• Serve as liaison between business units and technical teams
• Facilitate workshops and working sessions to align stakeholders
• Provide end-user training and documentation for new processes or system changes
• Support change management initiatives related to system and process improvements

Requirements:

• 3–5+ years of experience in business analysis, systems analysis, process improvement, or workflow optimization
• Strong communication and stakeholder management skills; ability to translate operational pain points into structured documentation
• Experience gathering requirements, mapping workflows, and producing process documentation
• Familiarity with AI tools and workflow automation platforms; ability to evaluate and recommend solutions
• Proficiency with process mapping and workflow design tools (e.g., Visio, Lucidchart, BPMN platforms)
• SQL and data analysis skills; experience with reporting tools (Power BI, Tableau, or similar)
• Knowledge of data governance and data management best practices
• Familiarity with project management methodologies (Agile, Waterfall)
• Ability to communicate effectively with management, co-workers, and vendors, both individually and in front of a group
• Good reasoning ability and decision-making skills
• Must be able to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard
• Regular use of phone, email, and video conferencing tools for communication
• Sitting for extended periods
• The worker is required to have close visual acuity to perform activities such as viewing a computer, extensive reading, and analyzing data
• Ability to read, analyze, and interpret general business periodicals, technical procedures, and process documentation
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Job success often hinges upon interpersonal communication and relationship development skills
• Associate or bachelor's degree in information systems, business administration, data analytics, or related field preferred
• Experience working with ERP, CRM, or enterprise systems a plus
• Industry background in construction, environmental services, oil & gas, energy, or adjacent operational industries is a plus but not required